Privacy Policy

Effective Date: 5th February 2025

Swan Valley Blinds (“we,” “our,” or “us”) is committed to protecting your personal information and ensuring that it is handled responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Transaction Details: Information about services or products you purchase, including payment details.
• Browsing Data: Information collected through cookies, such as your IP address, browser type, and browsing behavior.
• Preferences: Details about your preferences related to our services or website.
• Other Information: Any other information you voluntarily provide to us through forms, surveys, or correspondence.

We will only collect sensitive information (e.g., health data or membership of professional associations) with your explicit consent or where required by law.

2. How We Collect Your Information

We may collect personal information through:

• Direct Interactions: When you contact us via email, phone, or forms on our website.
• Website Usage: Automatically through cookies, server logs, and analytics software.
• Third-Party Services: Data shared with us by trusted third parties (e.g., analytics providers like Google Analytics or advertising platforms).
• Social Media: When you engage with our content or contact us via platforms like Facebook or Instagram.

3. How We Use Your Information

We use your personal information for purposes including but not limited to:

• Service Delivery: To process orders, provide services, and manage accounts.
• Customer Support: To respond to inquiries, complaints, or requests.
• Marketing: To send promotional emails, newsletters, or offers (only if you have opted in).
• Website Optimization: To analyze and improve our website and services.
• Compliance: To fulfill legal obligations and resolve disputes.

4. Disclosure of Your Information

We may share your personal information with:

• Service Providers: Third parties who assist in providing our services (e.g., IT services, marketing platforms, payment gateways).
• Government Authorities: When required by law, such as to comply with court orders or legal investigations.
• Business Transfers: In the event of a sale, merger, or restructuring of our business.

We do not sell, rent, or trade your personal information under any circumstances.

5. Data Security

We take appropriate technical and organizational measures to safeguard your personal information, including:

• Secure data storage systems.
• Encryption of sensitive information (e.g., payment details).
• Restricting access to personal data to authorized personnel only.

Despite our efforts, no system is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Rights Under the Privacy Act

Under the Privacy Act 1988 (Cth), you have the right to:

1. Access Your Information: Request access to the personal information we hold about you.
2. Correction: Request corrections to any inaccurate or incomplete information.
3. Withdrawal of Consent: Opt-out of receiving marketing communications.
4. Lodge a Complaint: File a complaint if you believe we have breached your privacy rights.

To exercise these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your browsing experience, such as:

• Session Cookies: For website functionality during your visit.
• Analytics Cookies: To measure website traffic and user behavior.
• Advertising Cookies: To deliver targeted advertisements based on your preferences.

You can manage or disable cookies through your browser settings. However, doing so may affect the functionality of our website.

8. Third-Party Websites

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies when visiting them.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page with the “Effective Date” updated accordingly.

10. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact us at:

Swan Valley Blinds
[Insert Business Address]
Email: info@swanvalleyblinds.com.au
Phone: [Insert Phone Number]

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.